Q. Will I have the same cleaner every week?
A. Yes, you will have the same cleaner each week.
Q. Do you have a minimum number of hours per visit?
A. Our minimum call out is 2 hours.
Q. Do you offer a fortnightly service?
A. Yes, we can offer you a weekly or fortnightly clean.
Q. Do you provide cleaning products?
A. Yes, we use Ecover cleaning products and these are included in the price.
Q. What products do you supply?
A. Multi Action Spray, Bathroom Cleaner, Window Cleaner, Limescale Remover, Cream cleaner, Toilet Cleaner, All purpose Cleaner.
Q. Do I have to pay the cleaner separately?
A. No, our cleaners are employed by us - this means you don't need to worry about paying them on the day.
Q. How will I be invoiced and how do I make payment?
A. We invoice monthly and accept payment by cheque or bank transfer.
Q. Will I have to sign a minimum term contract?
A. No, unlike many other cleaning companies we will never make you sign up for a minimum term. We think you’ll stay with us because you want to, not because you’re tied in.
Q. Are you insured against loss or damage?
A. Yes we have comprehensive public and employers liability insurance -
Our Public liability insurance cover is £2,000,000
Our Employers liability cover is £10,000000
Q. Are there any other fees or costs?
A. No, there are no administration or retainer fees, our flat rate includes liability insurance cover and travel costs.
Q. I’ve had cleaning agencies in the past what makes you different?
A. We are happy to say we're not a cleaning agency and we do not use self-employed contractors. Our cleaners are directly employed by us and because of this we can ensure our high standards are maintained.
CONCIER GE CLEANING